Our Promise
At Fast Track 1 NY, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help. This Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
By making a purchase on our website, you agree to the terms outlined below.
Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Items that do not meet these criteria may not be eligible for a refund.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale
- Gift cards
- Personalized or custom-made watches
- Items damaged due to misuse or normal wear and tear
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your payment provider
- Please allow 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us with:
- Your order number
- Details of the issue
- Photos (if applicable)
We will guide you through the exchange process.
Return Shipping
Customers are responsible for paying return shipping costs unless:
- The item is defective
- The wrong item was shipped
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product
We will work quickly to resolve the issue, either through a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you’ve completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders can only be canceled within a limited time after being placed. Once an order has been processed or shipped, it cannot be canceled.
Please contact us as soon as possible if you wish to cancel an order.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Fast Track 1 NY
Email: admin@fasttrack1ny.com Number : +1(347)8653686
Address: 1629 Bath Ave, New York, USA
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.